The Genesis Warranty

The Genesis Experience

At Genesis, we are devoted to providing a luxurious, seamless, and engaging experience for every guest. From your first visit to our showroom through years of ownership, you are our top priority. For world-class engagement and premium care, Genesis is the only choice for the modern luxury owner.

We provide peace of mind through comprehensive protection plans tailored to your vehicle’s specific needs.

Vehicle Protection

  • New Vehicle Limited Warranty

    • Duration: 5 years / 60,000 miles

    • Details: Comprehensive bumper-to-bumper coverage for the entire vehicle.

Drivetrain & Battery

  • Powertrain Limited Warranty

    • Duration: 10 years / 100,000 miles

    • Details: Covers the engine and transmission for gasoline-powered vehicles.

  • Electric Vehicle Battery Warranty

    • Duration: 10 years / 100,000 miles

    • Details: Covers the repair or replacement of the EV battery system.

Why Choose Genesis?

  • Showroom Excellence: Smooth, engaging interactions with every guest.

  • End-to-End Support: Priority service from the lot to ownership and beyond.

  • Deluxe Reliability: Robust protection designed for high-performance luxury.

Genesis Services 

Genesis embraces the concept of Son-nim—treating every owner as an honored guest. These complimentary services are designed to respect your time and simplify your lifestyle.

Personalized Shopping Support

  • Genesis Concierge

    • Coverage: Complimentary (no specific time limit mentioned).

    • Details: A personal shopping liaison who handles the heavy lifting of finding your vehicle.

    • Key Benefits:

      • Arranging at-home test drives.

      • Assisting with vehicle selection and inventory checks.

      • Scheduling appointments and answering personalized questions.

Maintenance & Vehicle Care

  • Complimentary Scheduled Maintenance

    • Coverage: 3 years or 36,000 miles (whichever comes first).

    • Details: Covers preventative maintenance and interval checkups to keep your vehicle performing at its peak.

    • Includes:

      • Genesis-approved oil and filter changes.

      • Cabin air filter replacements.

      • Tire rotations.

Exclusive Ownership Perks

  • Genesis Service Valet

    • Details: We come to you. A team member will pick up your vehicle for service and drop it back off when finished.

    • Convenience: A courtesy loaner vehicle is provided so your day remains uninterrupted.

  • 24/7 Roadside Assistance

    • Details: Immediate help for tire changes, jump-starts, or transportation to the nearest Genesis retailer.

This information provides an overview of the services offered by Genesis to enhance the ownership.

Charging Genesis EVs

Genesis offers a premium charging ecosystem designed to make the transition to electric driving effortless. Whether at home or on a long-distance road trip, you have access to some of the fastest charging solutions available.

Public Charging Perks

Genesis partners with leading networks to provide expansive and cost-effective charging options for owners.

  • Complimentary Electrify America Charging

    • Benefit: 3 years of complimentary 30-minute DC fast-charging sessions.

    • Coverage: Available from the date of vehicle purchase/lease at Electrify America stations nationwide.

    • Speed: Reach a 10% to 80% charge in approximately 18 minutes using a 350kW rapid charger.

  • Tesla Supercharger Access (Starting 2025)

    • Availability: Beginning in Q1 2025, current Genesis EV owners gain access to over 20,000 Tesla Superchargers.

    • Adapters: Eligible owners of vehicles with a CCS1 port can receive a complimentary NACS-to-CCS1 adapter to use Tesla stations.

    • The Future: Starting with the 2026 model year, all new Genesis EVs will come standard with a native NACS port, eliminating the need for an adapter.

  • Genesis Pay & Plug and Charge

    • Convenience: Use the infotainment screen or the Genesis Intelligent Assistant app to find, reserve, and pay for charging automatically at participating stations.

Professional Home Charging

Most Genesis owners prefer the convenience of waking up to a full battery by charging overnight.

  • Genesis Home Marketplace

    • Level 2 Charging: Genesis offers a 240V Level 2 ChargePoint® Home Flex charger that charges up to 9 times faster than a standard 110V outlet.

    • Installation: Through the Genesis Home Marketplace, you can schedule professional installation and even explore solar panel and energy storage systems to power your car with clean energy.

  • In-Home Flexibility: A Level 2 charger typically provides a full charge in under 8 hours (overnight).

Why Genesis EV Charging Stands Out?

  • Hyper-Fast Capability: One of the few brands supporting 800V ultra-fast charging architecture.

  • Network Diversity: Access to a combined total of over 45,000 NACS and CCS fast chargers across North America.

  • Smart Management: Remotely monitor battery life, set charging schedules, and defrost your cabin via your smartphone.

Genesis Technology

Genesis integrates advanced digital tools to ensure your vehicle stays updated, connected, and ready for the road ahead. These features are designed to blend seamlessly into your digital lifestyle.

Remote Connectivity

  • Genesis Intelligent Assistant®

    • Access: Downloadable via the Apple Store and Google Play.

    • Details: A comprehensive smartphone app that turns your phone into a remote control for your vehicle.

    • Key Features:

      • Remote Commands: Start the engine, lock/unlock doors, and activate lights or horn from anywhere.

      • Vehicle Health: View real-time health reports, fuel/charge levels, and tire pressure.

      • Smart Navigation: Search for points of interest (POI) on your phone and send the destination directly to your car’s screen.

Effortless Enhancements

  • Over-the-Air (OTA) Software Updates

    • Access: Updates are delivered wirelessly and automatically to the vehicle while driving.

    • Details: Keeps your vehicle system current with the latest software without requiring a visit to a service center.

    • Benefits:

      • Continuous Improvement: Enhances safety features, infotainment performance, and navigation maps.

      • Convenient Installation: Once downloaded, you can approve the installation to run while the vehicle is parked.

In-Car Convenience

  • Genesis Pay

    • Access: Requires credit card enrollment through the Genesis Intelligent Assistant app.

    • Details: A secure, in-car payment service that allows you to handle transactions directly from your infotainment touchscreen.

    • Key Uses:

      • Fuel & Charging: Pay for gas or EV charging at participating stations without leaving your car.

      • Smart Parking: Reserve and pay for parking spots at affiliated garages and lots.

Helpful Resources

Disclaimer: Warranty and complimentary service programs (including 3-year/36,000-mile maintenance and service valet) apply to new vehicles and original owners only; limits and exclusions apply. EV Charging: Complimentary Electrify America sessions are valid for 3 years from purchase; Tesla Supercharger access may require an adapter. Technology:Remote features, Genesis Pay, and OTA updates require an active subscription, compatible device, and cellular signal. All features and “Son-nim” services vary by model and location. See your Genesis retailer or Genesis.com for full terms and eligibility.